PRIVACY POLICY
Lions Envision Sight
SMS/Text Messaging Privacy Notice
Effective Date: 2/26/2026
This SMS/Text Messaging Privacy Notice explains how Lions Envision Sight (“we,” “us,” or “our”) collects, uses, and protects your information when you choose to receive text messages from us.
1. Information We Collect for Text Messaging
When you opt in to receive text messages from Lions Envision Sight, we may collect:
Your name
Your mobile phone number
Appointment details
Communication preferences
Message interaction data (such as confirmation responses)
We only collect information necessary to provide eye care–related communication and customer support.
2. How We Use Text Messaging
We use SMS messaging to:
Confirm and remind you of appointments
Provide pre-appointment instructions
Send post-visit care reminders
Notify you when eyewear or contact lenses are ready
Respond to your customer service inquiries
Send limited promotional messages (if you opt in)
We do not sell your mobile number or SMS consent information to third parties.
3. HIPAA & Protected Health Information (PHI)
Text messages may contain limited healthcare-related information.
Please note:
Standard SMS text messaging is not fully secure.
We will limit sensitive medical details in text messages.
If you prefer secure communication, please contact us by phone.
4. Opt-In and Opt-Out
You may opt in to receive text messages by:
Providing your phone number at registration
Checking the SMS consent box on forms
Requesting SMS reminders verbally
You may opt out at any time by:
Texting STOP to our number
Calling our office to remove SMS consent
After you text STOP, you will receive a confirmation message and will no longer receive texts unless you re-enroll.
For help, text HELP or contact our office directly.
5. Message Frequency & Fees
Message frequency varies based on your appointments and services.
You may receive up to [X] messages per month.
Message and data rates may apply based on your mobile carrier plan.
Carriers are not responsible for delayed or undelivered messages.
6. Data Sharing
We may share your information with trusted service providers that help us deliver text messaging services (such as SMS platform providers).
We do not sell or rent your personal information.
7. Data Security & Retention
We implement administrative, technical, and physical safeguards to protect your information.
We retain SMS communication records only as long as necessary for:
Healthcare operations
Legal compliance
Recordkeeping requirements
8. Your Privacy Rights
Depending on your state of residence, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion (subject to healthcare record retention laws)
Withdraw SMS consent
To exercise these rights, please contact us at:
📞 208-338-5466
📧 Nancy@envisionsight.org
9. Contact Us
If you have questions about this SMS Privacy Notice or our text messaging practices, please contact:
Lions Envision Sight
[Insert Address]
208-338-5466
Nancy@envisionsight.org
If you would like, I can also:
Create a short SMS consent disclosure (carrier-compliant version for intake forms)
Draft a TCPA-compliant opt-in script
Format this to meet Twilio / RingCentral / SimpleTexting carrier registration requirements
Add specific state privacy language (California, Texas, etc.)
Make a HIPAA-enhanced secure messaging version
Format as a privacy policy
Here is the SMS content formally structured and formatted as a complete Privacy Policy for Lions Envision Sight:
LIONS ENVISION SIGHT
SMS TEXT MESSAGING PRIVACY POLICY
Effective Date: 2/26/2026
Lions Envision Sight (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This SMS Text Messaging Privacy Policy explains how we collect, use, disclose, and safeguard information when you opt in to receive text messages from us.
This policy applies only to SMS/text messaging communications and supplements our general Privacy Policy.
1. Scope of SMS Communications
By providing your mobile phone number and opting in, you consent to receive text messages from Lions Envision Sight related to:
Appointment confirmations and reminders
Pre-appointment instructions
Post-visit care follow-ups
Notifications regarding eyewear or contact lens orders
Billing notifications
Limited promotional or informational messages (if separately opted in)
Responses to your inquiries
Consent to receive text messages is not a condition of receiving services.
2. Information We Collect
When you enroll in SMS communications, we may collect:
Your name
Mobile phone number
Appointment information
Communication preferences
Message content and response history
Date, time, and status of messages sent or received
We collect only the information necessary to provide healthcare-related communications and customer service.
3. Use of Information
We use information collected through SMS messaging to:
Provide healthcare-related communications
Deliver appointment and service notifications
Respond to inquiries
Improve patient communication processes
Comply with legal and regulatory requirements
We do not sell, rent, or trade your mobile number or SMS opt-in data.
4. HIPAA and Health Information
Lions Envision Sight may send limited healthcare-related information via SMS. However:
Standard SMS messaging is not fully secure.
We limit sensitive clinical details in text messages.
Patients are encouraged to contact our office directly for confidential matters.
Protected Health Information (PHI) is handled in accordance with applicable healthcare privacy laws and our Notice of Privacy Practices.
5. Data Sharing and Service Providers
We may use third-party service providers to facilitate SMS delivery. These vendors are contractually required to:
Maintain confidentiality
Protect personal information
Use information solely to provide services on our behalf
We do not authorize third parties to use your information for their own marketing purposes.
6. Message Frequency and Carrier Information
Message frequency varies depending on your appointments and services.
Promotional messages (if applicable) are limited in frequency.
Message and data rates may apply.
Wireless carriers are not liable for delayed or undelivered messages.
7. Opt-In and Opt-Out Rights
You may opt in to receive text messages by:
Providing written consent on intake forms
Checking an SMS consent box
Providing verbal authorization
You may opt out at any time by:
Texting STOP to our number
Contacting our office directly
After sending STOP, you will receive a confirmation message and will no longer receive SMS communications unless you re-enroll.
For assistance, text HELP or contact our office.
8. Data Retention
We retain SMS communication records only as long as necessary to:
Support healthcare operations
Comply with legal and regulatory obligations
Maintain appropriate business records
Retention periods may vary based on applicable laws and operational requirements.
9. Security Measures
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no electronic transmission system, including SMS, can be guaranteed to be completely secure.
Patients should avoid sending highly sensitive medical or financial information via text message.
10. Your Privacy Rights
Depending on your state of residence, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion (subject to healthcare record retention laws)
Withdraw consent for SMS communications
To exercise these rights, please contact us using the information below.
11. Contact Information
If you have questions about this SMS Text Messaging Privacy Policy or our privacy practices, please contact:
Lions Envision Sight
1090 N Cole Rd, Boise, ID 83704
208-338-5466
Nancy@envisionsight.org
If you would like, I can now:
Add TCPA-compliant consent language
Customize it for a specific state (California, Texas, etc.)
Add full HIPAA cross-reference language
Create a combined Website + SMS Privacy Policy version
Provide a carrier registration–ready version for Twilio or similar providers